Introduction
This Refund Policy explains how SaraHexa Creations handles refunds, replacements, returns, cancellations, and support requests for print-on-demand products, Dropshipping products, and digital products. We aim to provide a clear and fair process while respecting applicable consumer protection laws. Please review product descriptions, size charts, variants, personalization details, delivery information, and applicable terms before ordering.

                                                                          1. Print-on-Demand (POD) Refund Policy

1.1 Made-to-Order Products

Print-on-demand products are manufactured specifically for each customer after an order is placed. Because they are made to order, returns, exchanges, and refunds are generally not supported for customer ordering errors or changes of mind.

1.2 Non-Refundable Situations

Returns, exchanges, and refunds are generally unavailable when:
• The wrong size is selected.
• The wrong color or product variant is selected.
• The customer changes their mind after ordering.
• The customer dislikes the product due to personal preferences when it matches its advertised description.
• An incorrect shipping address is provided.
Customers should review product descriptions, size charts, color choices, personalization details, and shipping information before ordering.

1.3 Defective or Damaged Goods

A free reprint or refund may be available if the product arrives damaged or has a manufacturing error, provided the issue is reported within 30 calendar days of delivery.
Eligible issues may include physical damage on arrival, manufacturing defects, printing errors or misprints, significant production-related design placement errors, or a product materially different from the approved design or advertised specifications.

1.4 Photo and Video Evidence

Provide your order number, a description of the problem, clear photographs showing the product and defect, video evidence when necessary, and photographs or video showing all affected items together when multiple products have the same issue. Each claim is reviewed individually. Customers generally do not need to return damaged POD products unless specifically instructed. After verification, an eligible customer may receive a free reprint or refund; approval is not automatic.

1.5 Lost or Undelivered POD Orders

Domestic US or regional EU orders: If an order has not arrived within 30 calendar days, the customer must report the issue within the following 1 week to qualify for consideration for a reprint or refund.
International orders: If an order has not arrived within 45 calendar days, the customer must report the issue within the following 1 week to qualify for consideration for a reprint or refund.
Each case is reviewed individually, and eligibility depends on the circumstances and applicable fulfillment-provider requirements. Check tracking information, confirm your delivery address, and contact your local postal service if the package may be held for collection.

1.6 Unsuccessful Delivery

The resolution depends on the circumstances. Possible outcomes may include a reprint with an additional shipping charge, a refund of the production cost, or another appropriate resolution.

1.7 POD Refund Processing

Approved refunds generally take 7–10 business days to appear in the customer's original payment method after processing. Bank and payment-provider processing times may vary.

                                                                   2. Dropshipping Products Refund Policy

2.1 Introduction and Return Eligibility

SaraHexa Creations works with third-party suppliers and fulfillment partners to deliver physical products. Standard return requests must generally be made within 30 calendar days after delivery, subject to product eligibility, disclosed exclusions, supplier arrangements, and applicable consumer protection laws.
Standard returns should generally be unused, in original condition, and accompanied by original packaging where applicable. Contact support before returning products. Do not send items directly to a supplier without authorization.

2.2 Defective or Damaged Goods

Report damaged, defective, broken, or incorrect products within 7 calendar days of delivery, subject to mandatory legal rights. Examples include shipping damage, manufacturing defects, broken or non-functional products, incorrect products or variants supplied by the seller or fulfillment partner, missing components that prevent normal use, and products materially different from their advertised description.

Photo/Video Proof Requirements

Provide the order number and purchase details, clear photographs of the complete product, close-up photographs showing the damage or defect, and photographs of the original packaging and shipping label where relevant. An unboxing video, if available, may help demonstrate shipping damage, missing contents, or incorrect items, but it is not mandatory in every case unless properly disclosed and lawful. Additional evidence may be requested when necessary. After verification, eligible claims may qualify for a refund or free replacement. Customers should generally not pay additional product or shipping charges to correct an error attributable to the seller or fulfillment partner.

2.3 Change-of-Mind Returns

Customers may request a return within the applicable 30-day period if the product meets the stated eligibility conditions. A wrong size or color selected by the customer may not qualify when the delivered item matches the original order, subject to applicable law and disclosed terms. Any return-shipping costs or deductions will be disclosed clearly and will not be imposed where prohibited by law.

2.4 Lost, Delayed, or Undelivered Orders

Check tracking information, verify your shipping address, and contact the local carrier or post office if necessary. If the order remains undelivered, contact SaraHexa Creations. We will investigate, and an appropriate refund or replacement may be offered depending on the findings, supplier response, and applicable law.

2.5 Refund Processing Timeline

Approved dropshipping refunds generally take 7–10 business days to appear in the customer's original payment method after the refund has been processed. Processing time can vary depending on the bank, card issuer, payment provider, or financial institution. This is not a guarantee that every refund will arrive within the same period.

2.6 Cancellations

Request cancellations as soon as possible. Cancellation may not be possible after supplier processing, production, or dispatch has begun. Where cancellation is no longer possible, the applicable return and refund conditions may apply. Mandatory cancellation rights under applicable law are preserved.

                                                                        3. Digital Products No-Refund Policy

3.1 No-Refund Policy

Digital products may include downloadable templates, printable artwork, digital planners, design files, graphics, and other electronically delivered content.
All digital product sales are final. Digital products are generally non-refundable and non-returnable once delivered, downloaded, or made accessible, except where required by applicable law or where SaraHexa Creations approves an exception.
Refunds are generally not provided for change of mind, accidental purchases except where required by law, purchasing the wrong digital product, failure to review the product description or specifications, software or device incompatibility when accurately described, or downloading/accessing the product and later deciding not to use it.

3.2. Missing, Corrupted, or Inaccessible Digital Files — Fresh-File Replacement

If a digital file is missing, corrupted, damaged, incomplete, or inaccessible, SaraHexa Creations will review the issue and send a fresh, working replacement file or a new download link at no additional cost.
Contact support with your order number, the name of the purchased digital product, a description of the problem, a screenshot or screen recording of the error where appropriate, and details of the missing or inaccessible file. After verification, SaraHexa Creations will provide the corrected or replacement file, a fresh download link, or reasonable technical assistance. A missing, corrupted, or inaccessible file should be resolved by supplying a fresh working file, not by automatically issuing a refund. Where a refund or another remedy is required by applicable consumer protection law, that legal requirement will be honored.

a. Technical Support
Verify file formats, software requirements, and device compatibility before purchasing. If you have difficulty downloading, opening, or accessing a product, contact support. SaraHexa Creations will make reasonable efforts to provide a usable replacement file or resolve the technical problem.

b. Digital Refund Exceptions

Refunds are generally unavailable for digital products, but exceptions may apply when legally required or approved by SaraHexa Creations following review. This policy does not override mandatory consumer rights.

5. General Refund Request Procedure

Email contact@sarahexacreations.com and include:
• Full name used for the purchase.
• Order number.
• Product name.
• Delivery date, where applicable.
• Reason for the refund or support request.
• Clear photographs or videos for damaged, defective, or incorrect physical products.
• Screenshots or relevant error details for digital-file issues.
Each claim is reviewed individually, and submitting a request does not automatically guarantee a refund. Wait for return authorization before sending physical products back.

6. Refund Processing Timeline

Approved refunds generally take 7–10 business days to appear in the original payment method after processing. Bank and payment-provider processing times may vary. Contact your payment provider if a refund has been processed but has not appeared after the stated period. Replacements and fresh digital files are distinct from monetary refunds. A refund is not approved until the claim has been reviewed and confirmed. Any return costs or deductions must be disclosed and permitted by applicable law.

7. Consumer Rights and Legal Compliance
Nothing in this policy excludes or restricts consumer rights that cannot legally be excluded under applicable law. If a mandatory legal right provides a different remedy, that right will apply. Where this policy conflicts with applicable law, the law prevails.

8. Customer Support Contact Information
For refund requests, replacement requests, delivery issues, or digital-file support, contact:
SaraHexa Creations
Email: contact@sarahexacreations.com