Order Cancellation Policy
At SaraHexa Creations, we aim to provide a transparent and reliable shopping experience. Our order cancellation policy varies depending on the product type, order status, and fulfillment method. Please review the following terms carefully before requesting an order cancellation.
1. Print-on-Demand (POD) Orders
Print-on-demand products are custom-made using your selected designs, artwork, text, or personalization details. Since these products are created specifically for each order, cancellation eligibility depends on the production stage.
1.1 Cancellation Before Production
Customers may request cancellation before the order enters the production phase.
If the cancellation request is approved before production begins, the order will be canceled and a full refund will be issued to the original payment method.
Cancellation requests are subject to the order's current status and fulfillment provider's processing schedule.
Canceling an order on the sales channel does not automatically cancel the corresponding order with the production or fulfillment provider. The cancellation must be successfully confirmed by the fulfillment provider.
1.2 Cancellation After Production Begins
Once an order enters the In Production stage, cancellation is generally not permitted because the product is being printed, manufactured, or customized specifically for the customer.
Requests to cancel an order after production begins may be rejected by the fulfillment provider.
If production has already started, the cost of the customized product is non-refundable under this cancellation policy.
Where applicable and confirmed by the fulfillment provider, only the shipping cost may be eligible for a refund. Any such refund is subject to the fulfillment provider's applicable terms.
Once an order advances beyond production into later fulfillment stages, it cannot be changed or canceled.
Important: Customers should submit cancellation requests as soon as possible. A request is not guaranteed to succeed until cancellation has been confirmed.
2. Dropshipping Orders
Dropshipping products are fulfilled and shipped by third-party suppliers. Cancellation eligibility depends on whether the supplier has processed or shipped the order.
2.1 Cancellation Before Processing or Shipping
Customers may request cancellation before the supplier begins processing or shipping the order.
If the cancellation is approved before processing or shipment, the order will be canceled and a full refund will be issued to the original payment method.
Once the cancellation is confirmed, no further fulfillment should take place for that order.
Refunds are generally processed automatically after the cancellation is confirmed, where supported by the payment and fulfillment systems.
2.2 Product Unavailability
If an order must be canceled because the supplier no longer has the product in stock:
• The order will be canceled.
• A full refund will be issued to the original payment method.
• The customer does not need to take any additional action to initiate the refund.
• No additional compensation is provided for supplier inventory shortages or stock fluctuations.
Product availability may change without notice because inventory is managed by third-party suppliers.
2.3 Cancellation After Shipment
Once an order has been shipped, it cannot be canceled through the standard order cancellation process.
Customers may contact our support team if the shipment is delayed, undelivered, returned, or otherwise unsuccessful.
If the package remains undelivered or unclaimed beyond the applicable delivery resolution period, a refund or reshipment may be considered according to the circumstances and the fulfillment provider's policies.
The following delivery resolution periods may apply to eligible shipments:
• Global shipments: 60 days.
• United States shipments: 45–50 days.
• Brazil shipments: 110 days.
These periods are used to assess eligible undelivered or unclaimed shipments; they do not guarantee an automatic refund in every case. Customers may be offered a reshipment instead of a refund where permitted by the applicable fulfillment policy.
3. Digital Products
Digital products include downloadable files, digital artwork, templates, printable designs, and other electronically delivered items.
Digital products are generally non-cancelable and non-refundable once the purchase is completed.
Because digital products may be delivered or made accessible immediately after payment, cancellation is not available once access or delivery has been provided.
Customers should carefully review the product description, file formats, compatibility requirements, and included contents before completing their purchase.
Any exception required by applicable consumer protection laws or expressly provided in our product-specific terms will be handled accordingly.
4. Preorder Products
Preorder products are items purchased before they become available for regular fulfillment.
Preorder cancellation eligibility depends on the product type and the stage of fulfillment.
Paid print-on-demand orders and preorder inventory may not be canceled or refunded once payment has been made, where permitted by applicable law and the relevant product terms.
Customers should review the expected availability date and product details before placing a preorder.
If a preorder cannot be fulfilled, the customer will be notified and any applicable refund will be handled in accordance with the order terms and applicable law.
5. Refund Processing After Cancellation
When a cancellation is approved and a refund is applicable, the refund will be returned to the original payment method.
• Cancellation confirmation: The order must be successfully canceled before the applicable refund can be finalized.
• Refund initiation: Refunds are generally initiated automatically for eligible cancellations, where supported by the relevant systems.
• Processing time: Refunds may be initiated within 24–48 hours after approval, depending on the payment system.
• Bank or payment provider timeline: Funds generally appear in the customer's account within 5–10 business days, depending on the bank, card issuer, payment provider, and transaction type.
• Possible delays: Weekends, public holidays, banking procedures, and payment provider processing times may affect when the refund appears.
The above timelines are estimates and do not constitute a guarantee that every refund will be completed within the stated period.
6. How to Request an Order Cancellation
Customers who wish to cancel an eligible order should:
• Contact SaraHexa Creations customer support as soon as possible.
• Provide the order number and the email address associated with the purchase.
• Specify the reason for the cancellation request.
• Wait for confirmation that the order has been successfully canceled.
• If a refund is applicable, allow the stated processing time for the funds to appear in the original payment account.
Submitting a cancellation request does not guarantee cancellation, particularly for print-on-demand orders that have entered production or dropshipping orders that have already been shipped.
7. Important Policy Conditions
• Cancellation eligibility is determined by the product category, order status, fulfillment stage, and applicable supplier terms.
• Canceling an order through a sales channel does not automatically cancel the fulfillment provider's order.
• Print-on-demand products cannot generally be canceled after production begins.
• Dropshipping orders cannot generally be canceled after shipment.
• Digital products are generally non-cancelable once the purchase is completed and access or delivery has been provided.
• Refunds are subject to eligibility, payment provider procedures, fulfillment provider terms, and applicable law.
• Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.
8. Contact Us
For questions about order cancellations, cancellation eligibility, or refund status, please contact SaraHexa Creations Customer Support through the contact details provided on our website.
Please include your order number so that we can review the order status and assist you as efficiently as possible.
Policy objective: To ensure that cancellation requests are handled fairly, consistently, and transparently while accounting for the production and fulfillment requirements of print-on-demand, dropshipping, digital, and preorder products.