Return Policy — Print-on-Demand (POD) Products
SaraHexa Creations Enterprises
Our print-on-demand products are manufactured specifically for each customer after an order is placed. Because these products are made to order, certain return restrictions apply. This section covers custom-printed apparel, personalized merchandise, and other made-to-order products.
1. Non-Returnable Situations
Returns and exchanges are generally not accepted for:
• Incorrect size, color, or product variant selected by the customer.
• Change of mind or personal preferences about design, style, color, or appearance.
• Incorrect personalization details submitted by the customer.
• Products ordered by mistake when the received item matches the order.
• Orders already in production where cancellation is no longer possible.
Please review the product description, sizing chart, color options, customization details, and shipping address before checkout.
Because our products are printed on demand and made just for you, we generally cannot accept returns or exchanges for wrong size or change of mind. Please check the sizing chart and product details carefully before ordering.
2. Defective or Damaged Goods
If your Print-on-Demand (POD) product arrives damaged, defective, misprinted, incorrectly printed, or with a manufacturing defect, or if you receive an item in the wrong size due to an error made by our store or fulfillment provider, you may request a replacement or refund within 30 calendar days of delivery.
To process your claim, you must provide clear photographs or videos showing the defect, damage, printing error, or incorrect size, along with your order number and a brief description of the issue.
Eligible issues include:
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Products damaged during shipping.
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Misprinted, blurred, or incorrectly placed designs.
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Manufacturing defects or poor product quality.
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Products with incorrect colors or designs compared with the approved order.
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Incorrect sizes or product variations shipped due to a store or fulfillment error.
Photo and Video Evidence
Provide the order number, purchase details, a clear description of the issue, photographs showing the complete product and defect, and a video when reasonably necessary. If multiple items are affected, include evidence showing all affected items together. Evidence should be clear and unedited where practical.
After review and approval, SaraHexa Creations may offer a free replacement, reprint, or refund where applicable. You generally do not need to return a damaged or defective POD product unless instructed otherwise.
3. Lost or Undelivered POD Orders
Check tracking, confirm the shipping address, and contact the local carrier where appropriate. Report domestic US or regional EU orders not delivered within 30 calendar days, or international orders not delivered within 45 calendar days, within 7 calendar days after the applicable window ends. Each case is reviewed individually and may result in a replacement, refund, or another appropriate resolution.
4. Unsuccessful Delivery
If delivery fails because of an incorrect address, unsuccessful attempts, or another shipping issue, the available resolution depends on the circumstances. It may include a replacement with an additional shipping charge, a refund of the product production cost, or another available remedy. Any charges or limitations will be communicated where applicable and permitted by law.
5. Customer-Related Exclusions
Wrong size, change of mind, preference changes, and customer-provided customization errors are generally excluded when the product matches the order. These restrictions do not override mandatory consumer rights.
6. How to Request Assistance
Email contact@sarahexacreations.com with your order number, registered email address, product name, delivery date, description of the issue, and clear photographs or videos where required. Please wait for instructions before returning any item.
7. Policy Updates and Closing
SaraHexa Creations may update this policy when products, fulfillment arrangements, or business practices change. Last Updated: October 25, 2026. Applicable consumer protection laws take precedence over conflicting terms.
Thank you for supporting SaraHexa Creations. We aim to resolve genuine production and fulfillment issues fairly and transparently.
Last Updated: [26 OCT 26]
Applicable consumer protection laws take precedence over any conflicting policy terms.
Return Policy — Dropshipping Products
Supplier-fulfilled physical products
SaraHexa Creations works with third-party suppliers and fulfillment partners. Return eligibility depends on the product, its condition, the reason for the request, disclosed supplier terms, and applicable law.
Last Updated: October 25, 2026
1. Return Eligibility
Submit a return request within 30 calendar days of delivery, subject to disclosed product terms and applicable law. Items should generally be unused, in original condition, with original packaging, tags, accessories, and components where applicable. Securely package the item and obtain authorization before sending it back. These requirements do not remove mandatory remedies for defective or incorrectly supplied products.
2. Damaged, Defective, or Incomplete Goods
Contact us within 7 calendar days of delivery for items that arrive broken, damaged, defective, unusable, missing essential parts, or materially different from the description. Provide your order number, written explanation, clear product photographs, close-ups, packaging and shipping-label photographs where relevant, and an unboxing video if available. An unboxing video is helpful but is not mandatory unless lawfully disclosed before purchase.
3. Incorrect Items
Contact support, provide the order number and photographs, include the product or shipping label if requested, wait for verification, and follow approved return or replacement instructions. Reasonable return shipping for verified supplier or fulfillment errors will generally be covered when a return is required.
4. Replacement or Refund
After reviewing a valid claim, we may offer a free replacement, refund where appropriate, or another suitable remedy. Do not discard or return the product until instructed.
5. Change-of-Mind Returns
Non-defective returns may be accepted where the disclosed product terms permit them. The item must meet condition requirements, and the customer may be responsible for return shipping and non-refundable original shipping charges where disclosed and legally permitted.
6. Water Damage and Address Errors
Report products that arrive water-damaged with photographs. Customer-caused water damage after delivery is generally excluded, subject to consumer rights. Customers are responsible for accurate addresses; reasonable redelivery or return costs may apply when a customer-provided address causes delivery failure, where disclosed and permitted by law.
7. Lost, Delayed, or Undelivered Orders
Check tracking, confirm the address, contact the carrier, and then contact us if the order remains undelivered. We will investigate with the supplier or carrier and communicate available options, which may include replacement or refund where applicable.
8. Non-Returnable Products
Where legally permitted and properly disclosed, exclusions may include perishable goods, certain personal hygiene products, items used or damaged through customer misuse, and certain clearance products. These exclusions do not remove rights for defective, misdescribed, or incorrectly supplied products.
9. Shipping, Fees, and Inspection
Customers may pay return shipping for eligible non-defective returns where disclosed and permitted. SaraHexa Creations covers reasonable shipping for verified fulfillment errors. No restocking fee will be invented or charged unless properly established, disclosed, and legally permitted. Physical returns may be inspected.
10. How to Request a Return
Email contact@sarahexacreations.com with your name, order number, product name, delivery date, reason, and supporting evidence. Wait for authorization and instructions before shipping any product.
11. Supplier Conditions and Updates
Supplier restrictions must be disclosed before purchase and cannot override mandatory consumer rights. SaraHexa Creations may update this policy when products, suppliers, or business practices change. Last Updated: October 25, 2026.
Thank you for choosing SaraHexa Creations. We aim to handle eligible dropshipping returns transparently, fairly, and professionally.
Return Policy — Digital Products
Downloads, templates, and digital files
Digital products may include downloadable templates, printable artwork, design files, digital planners, and other electronically delivered content. Because digital products are delivered electronically, their return requirements differ from physical merchandise.
1. Digital Products Are Generally Non-Returnable
Change-of-mind returns are generally not accepted after content has been delivered, accessed, or downloaded where permitted by law. This does not claim that every digital purchase is non-refundable in every jurisdiction. Mandatory legal rights continue to apply.
2. Incorrect, Corrupted, or Missing Files
Contact us if you receive the wrong product, incorrect version or format, missing advertised files, incomplete delivery, corrupted content, an inaccessible file, or content materially different from its description. Provide your order number, file name, issue description, and screenshots or error messages where appropriate.
3. Download and Access Problems
Check the purchase confirmation and download instructions, confirm your connection and device are working, verify software compatibility, and contact support if the issue continues. We will make reasonable efforts to help resolve verified delivery or access problems.
4. Compatibility and Specifications
Review the file format and extension, dimensions and resolution, required software or applications, device and operating-system compatibility where specified, included files, product specifications, download instructions, and usage restrictions. Compatibility checks do not exclude remedies for incorrectly described or defective products.
5. Duplicate Purchases or Payments
If you suspect a duplicate purchase or payment, contact support with the transaction and order details. We will investigate; no refund is guaranteed without verification.
6. Available Resolutions
Depending on the circumstances, an appropriate remedy may include technical assistance, a corrected file, a replacement download, or another remedy, including a refund where applicable. No particular remedy or processing timeline is guaranteed in every case.
7. Support Request Procedure
Email contact@sarahexacreations.com and provide your order number, registered email address, product name and file format, description of the problem, and relevant screenshots or error messages. Our team will review the request and advise you on the next steps.
8. Consumer Rights
Nothing in this policy limits mandatory rights relating to conformity, defective delivery, incorrect files, or other legally protected digital-content claims.
9. Policy Updates and Closing
SaraHexa Creations may update this policy when products, delivery methods, or business practices change. Last Updated: October 25, 2026. Applicable consumer protection laws take precedence over conflicting terms.
Thank you for choosing SaraHexa Creations. We aim to provide clear support and fair resolutions for eligible digital-product issues.